Last Updated: September 11, 2026

These Terms of Service ("Terms") govern your access to and use of CaseBin, a service operated by Insights Diagnostic Imaging Solutions, Inc. ("IDISI", "we", "us", or "our").

Please read these Terms carefully before using CaseBin.

By accessing or using CaseBin, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, you must not use the Service.

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1. About CaseBin

CaseBin is a digital platform operated by Insights Diagnostic Imaging Solutions, Inc. that facilitates access to and delivery of patient-related diagnostic and imaging files to dentists and other authorized recipients.

CaseBin may send a download link to the email address of the dentist or other authorized recipient associated with a patient or case.

2. Authorized Use

CaseBin may only be used for legitimate and authorized purposes related to services provided by Insights Diagnostic Imaging Solutions, Inc.

Users must only access patient information and files that they are authorized to access.

Users must not:

• Access or attempt to access another person's account without authorization;
• Access patient files they are not authorized to access;
• Share account credentials with unauthorized persons;
• Attempt to bypass or interfere with CaseBin security measures;
• Use CaseBin for unlawful, fraudulent, or malicious purposes;
• Introduce malicious software or harmful material into the Service;
• Intentionally disclose patient information to unauthorized persons;
• Use information obtained through CaseBin for an unauthorized or unlawful purpose.

3. Account Security

Users are responsible for maintaining the confidentiality and security of their CaseBin account credentials.

Passwords and other authentication information must not be knowingly shared with unauthorized persons.

If you believe your account has been compromised, accessed without authorization, or otherwise misused, you must promptly notify us at admin@insights-diagnostic.com .

We may temporarily restrict or suspend access where reasonably necessary to protect CaseBin, its users, or patient information.

4. Patient Files and Download Links

CaseBin facilitates the electronic delivery of patient-related files to dentists and other authorized recipients.

Where applicable, a download link is sent to the email address associated with the intended recipient.

Download links and the patient files accessible through them are intended for the authorized recipient.

Recipients must exercise reasonable care to protect download links and downloaded patient files from unauthorized access, use, or disclosure.

Users are responsible for ensuring that the email address provided for delivery is accurate and belongs to the intended authorized recipient.

Download links and patient files must not be intentionally forwarded, published, distributed, or otherwise disclosed to unauthorized persons.

If you become aware that a patient file or download link has been sent to or accessed by an unauthorized person, please notify us immediately at admin@insights-diagnostic.com .

5. File Availability and Retention

Patient files uploaded to CaseBin are made available for a period of eight (8) months from the date of upload.

After the eight-month availability period, the applicable files will be automatically removed from CaseBin and its associated active cloud storage in accordance with our data retention procedures.

Users who require a copy of a patient file should download the file before the applicable availability period expires.

Requesting a File After Deletion

Once a file has been deleted from CaseBin after the eight-month availability period, the copy previously available through CaseBin may no longer be recoverable.

If you require the patient file again, you may contact Insights Diagnostic Imaging Solutions, Inc. and request that the file be made available again.

Where the requested file remains available from an appropriate authorized source, we may re-upload the file to CaseBin and provide a new download link.

Re-uploading a file is subject to the availability of the original file, verification of the request and requester where appropriate, applicable records-retention requirements, and our operational procedures.

A request for re-upload does not guarantee that the requested file remains available.

6. Downloaded Files

Once an authorized recipient downloads a patient file, the recipient is responsible for taking reasonable measures to protect the downloaded copy against unauthorized access, disclosure, alteration, loss, or destruction.

Recipients should maintain patient files only on appropriately secured devices, systems, or storage locations.

Users and recipients remain responsible for complying with applicable privacy, confidentiality, professional, and legal obligations when handling patient information obtained through CaseBin.

7. Responsibility for Sharing Outside CaseBin

Insights Diagnostic Imaging Solutions, Inc. will not intentionally disclose or provide patient files or download links to unauthorized third parties without appropriate authorization or another lawful basis.

Download links and patient files provided through CaseBin are intended only for the authorized recipient. The recipient is responsible for maintaining the confidentiality and security of the download link and any patient file obtained through it.

If an authorized recipient independently forwards, shares, publishes, distributes, or otherwise discloses a download link or patient file to another person or external party without authorization from Insights Diagnostic Imaging Solutions, Inc., such onward disclosure is outside the control of Insights Diagnostic Imaging Solutions, Inc.

Insights Diagnostic Imaging Solutions, Inc. cannot control how patient information is accessed, used, stored, copied, or further disclosed by external parties after it has been independently shared by the authorized recipient.

The recipient who shares or discloses such information remains responsible for ensuring that the disclosure is authorized and complies with applicable privacy, confidentiality, professional, and legal obligations.

Nothing in this provision limits the responsibilities of Insights Diagnostic Imaging Solutions, Inc. for personal information that remains under its control or custody or any obligation imposed by applicable data protection law.

8. Email Delivery

CaseBin may use email to send notifications and patient-file download links.

Users are responsible for providing accurate email information and maintaining appropriate security over their email accounts.

Recipients should take reasonable precautions to prevent unauthorized persons from accessing emails containing patient download links.

If you believe that an email containing a patient download link has been sent to an incorrect or unauthorized recipient, please contact us immediately at admin@insights-diagnostic.com .

9. Security

Insights Diagnostic Imaging Solutions, Inc. implements reasonable and appropriate organizational, physical, and technical safeguards designed to protect CaseBin and the information processed through it against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure.

Users are responsible for taking reasonable security precautions when accessing CaseBin and handling information obtained through the Service.

10. Service Availability

We endeavor to maintain the availability and reliability of CaseBin. However, we do not guarantee that the Service will always be available or uninterrupted.

CaseBin may temporarily become unavailable due to maintenance, upgrades, security requirements, technical problems, service-provider interruptions, or circumstances beyond our reasonable control.

11. Third-Party Services

CaseBin may rely on third-party technology and service providers for functions such as hosting, cloud storage, email delivery, security, backup, maintenance, and other technical services.

Our use of third-party service providers does not remove our obligations under applicable privacy and data protection laws.

Additional information about the processing of personal information is provided in the CaseBin Privacy Policy .

12. Suspension and Termination

We may restrict, suspend, or terminate access to CaseBin where reasonably necessary, including where:

• These Terms have been materially violated;
• We reasonably suspect unauthorized or fraudulent activity;
• An account creates a security or privacy risk;
• Continued access may compromise patient information or CaseBin systems;
• Suspension or termination is required by law or a competent authority;
• The Service or relevant account is discontinued.

Termination or suspension does not remove obligations concerning confidentiality, privacy, security, or other obligations that by their nature should continue after termination.

13. Intellectual Property

CaseBin, including its software, design, branding, logos, interface, and other proprietary materials, is owned by or licensed to Insights Diagnostic Imaging Solutions, Inc., except for content owned by users, patients, licensors, or other third parties.

Use of CaseBin does not transfer ownership of our intellectual property to users.

14. Limitation of Responsibility

Insights Diagnostic Imaging Solutions, Inc. will exercise reasonable care in operating CaseBin and protecting information processed through systems under our control.

We are not responsible for unauthorized disclosure or misuse resulting solely from actions outside our reasonable control, including the intentional unauthorized sharing of a legitimately received patient file by a recipient, subject to our obligations under applicable law.

Nothing in these Terms excludes or limits any responsibility or liability that cannot lawfully be excluded or limited.

15. Changes to These Terms

We may modify these Terms from time to time to reflect changes to CaseBin, our operations, security requirements, or applicable laws and regulations.

If a change is material, we will provide appropriate notice where required or reasonably appropriate.

The "Last Updated" date at the beginning of these Terms indicates when the latest revision took effect.

16. Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without prejudice to rights available under applicable laws and regulations.

17. Contact Us

For questions regarding CaseBin or these Terms, please contact:

Insights Diagnostic Imaging Solutions, Inc.
Email: admin@insights-diagnostic.com

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